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PRODUCT OVERVIEW
- ISBN 9789810529598
- Categories Business and Economics, BX, BXOS, NF BIZ, Non-Fiction, Non-Fiction: Personal Development
- Author(s) Ron Kaufman
- Publisher Kaufman Professional Services
- Pages 318
- Format Paperback
- Dimensions 14.7cm x 2.2cm x 22.6cm
- Weight 0.6 kg
product description
Strategies and action steps to delight your customers now! Build a mindset and a toolset to bring your service UP! develop a service culture that sizzles and succeeds. apply proven techniques to get closer to your customers. Polish your perception points to create positive impressions. Leverage customer value dimensions for long-term profits. Achieve surprising and unbelievable service standards. Increase customer loyalty with effective service recovery. Discover the hidden power in service guarantees.
