PRODUCT OVERVIEW
- ISBN 9781857883268
- Categories [2022], Back To School, BX, BXOS, Jim Ballard, Ken Blanchard, NF BIZ, Non-Book, Paperback, RM 10 - RM 19.99, Stationery, Thad Lacinak
- Author(s) Ken Blanchard ,Thad Lacinak , Jim Ballard
- Publisher John Murray Press
- Pages 144
- Format Paperback
- Dimensions 13.6cm x 1.2cm x 21.5cm
- Weight 0.165 kg
product description
This work explains that both whales and people perform better when you accentuate the positive. It shows how using the techniques of animal trainers - specifically those responsible for the killer whales of SeaWorld - can supercharge your effectiveness at work and at home. It explains the difference between 'GOTcha' (catching people doing things wrong) and 'Whale Done!' (catching people doing things right).